Terms and Conditions

Use of the Website

Welcome to www.trulyfrench.com terms and conditions. These terms and conditions apply to the use of www.trylyfrench.com operated by Truly French Sole Trader and the selling of products to you subject to the conditions set out below.

By using www.trulyfrench.com, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website.

If you have any questions relating to these terms and conditions please contact us bonjour@trulyfrench.com


Micela, Tunley, Nr Bath, BA2 0DT, England

Contact number: 0044 (0) 7930107434 (mobile number)


Definitions of certain words or phrases used:

"Contract" an agreement to sell the item(s) which you have placed on order through our website and which incorporate these Terms and Conditions.

"Order" means an order placed by you for one or more of our products.

"You" "Your" means the person that is placing the order or simply using the website.

"We" "Us" "Our" this means Truly French


The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices.

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website, it is your responsibility to read the Terms and Conditions on each occasion you use this website, and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

If you are not a consumer then you confirm you have authority to bind any business or person on whose behalf you use this website.

Access to certain areas of this website will require registration and subsequent access to the website will be subject to an approved login name and password. Information that you provide on this website must be accurate and complete. All password details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable.

You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities which occur under your account and password. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, has been or is likely to be used without your authorisation, you should contact us immediately. Truly French shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.

We reserve the right to refuse access to the website, terminate personal/trade accounts, amend and remove content and cancel orders.


You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensor. You are permitted to use this material only as expressly authorised by us.

All rights on this website are owned by Truly French. The website is for personal and non-commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.


You guarantee that when you register with us as a customer all of the information that you provide is true, accurate and up to date. If any of the information provided changes, please login into your account and amend the relevant details. If you have any problems doing this, please email bonjour@trulyfrench.com


You must not use www.trulyfrench.com for any of the following activities:

For any fraudulent activity; In connection with any criminal activity or unlawful act; To transmit or distribute a virus, Trojan, worm or logic bomb; To transmit any material which is illegal, malicious, in any way offensive, obscene, defamatory or menacing; To cause annoyance, inconvenience or needless anxiety to others; In breach of copyright, trademark, confidence, privacy or other right; Send unsolicited advertising or promotional material, often referred to as spam. Under the Computer Misuse Act 1990, breaching this provision may be a criminal offence and AMA Online Ltd will report any breach to the law enforcement authorities and disclose your identity to them.

ACCESS TO www.trulyfrench.com

We will make every effort to ensure that the website is available to use and is operating properly without any errors. However, we reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements, although we will ensure that any interruptions are kept to a minimum.


Truly French has made every effort to ensure that www.trulyfrench is free from viruses and defects. However, it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out anything which may damage it. We cannot guarantee that using this website or other websites, which can be accessed through www.trulyfrench.com , will not result in any damage to your computer.


There may be links on www.trulyfrench.com, which will take you to other websites. We do not monitor these other websites and cannot control their content, privacy policies or services; as such, we do not accept any liability from the use of these websites.


All orders that you place on this website will be subject to acceptance by clicking continue understanding that Terms and Conditions have been read.

All products for sale on www.trulyfrench.com are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.

Every product is sold subject to the product description and supporting information such as flavour, colour, weight, estimated delivery dates etc.  All sizes  are displayed as a guide and may be subject to change. We make every effort to ensure that the product colour and shape is as accurate as possible, but the colours and shapes shown may vary depending upon the setting of your computer monitor and photos. We cannot guarantee that the colour and shape shown will accurately reflect the colour and shape upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates, and cannot be guaranteed. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

Promotions on www.trulyfrench.com as subject to availability and we reserve the right to restrict quantity.

The confirmation stage sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. This is NOT an acceptance by us of your order but confirmation of receipt of your goods purchased. Our acceptance of your order and completion of the contract between us will take place when we despatch your order.

We reserve the right to refuse an order. Non-acceptance of an order may be as a result of one of the following: the product ordered being out of stock; our inability to obtain the authorisation of payment; the identification of an error within the product information, including price and promotion; you not meeting the eligibility to order as set out in the Terms and Conditions.

You are seeking to enter into a contract with Truly French when you place an order.

If only part of your order is available, we will contact you as soon as possible via email with details and options available..

We operate a 7 day refund policy. If for any reason you are not completely satisfied with the quality of our products please contact us at bonjour@trulyfrench.com with details of the problem and photos when possible, depending on the problem. We will then refund or exchange full value including delivery charges.

In addition to our returns policy, under the Distance Selling Regulations you as a consumer have the right to cancel your full order / contract within seven days of receiving the goods. When you exercise your right to cancel under the regulations, ownership of the goods will revert to us. The Regulations impose a responsibility on you to take reasonable care of any goods that have been supplied. These obligations apply before as well as after you have given notice of cancellation. You have a duty to restore the goods to us. This means, that in the event you do not return the goods to us you must make them freely available to us for collection. Any costs incurred by us in collection will be deducted from any refund to you. The return of the goods will be at your own expense. Nothing in this clause affects our policy for the return or exchange of faulty or incorrect goods.
 We cannot accept returns that have been tampered with, or opened or any product that is custom made or specially ordered in.

We use Paypal gateway which can be used with Paypal accounts or paying by debit cards or credit cards. We don't accept Master Card. For more information on Paypal please visit www.paypal.com If you experience any difficulty using www.trulyfrench.com or have any feedback for us regarding the accessibility of the site then please do not hesitate to contact us at bonjour@trulyfrench.com 

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